NeoBest's – Shipping Policy

Delivery and Shipping Policy
All items are available for in-Factory/Warehouse pickup at free of charge between 3 to 7 working days to your residence once your order and payment is confirmed from our customer care by return mail/message/WhatsApp confirmation.

If Neobest fails to provide you within the stipulated delivery time, you may Cancel the order and receive a full refund or credit equal to your deposit within 7 working days or by re-modify the order. Further, there must be a responsible person over the age of 18 years old at home during delivery.

The delivery fee includes delivery of merchandise, placement in the room of your choice and the removal of shipping materials. It does not include assembly or set-up of merchandise or removal of old bedding. Any and all requests of the delivery driver must be made during the delivery and please know the driver cannot return to the premises post-delivery if the wrong setup directions (i.e. – wrong bedroom) were initially given to the driver by you or the responsible person you designate.

Cancellation policy
You may cancel your order without charge. If an order is canceled after the merchandise has been shipped, the customer is responsible for the actual cost of shipping, plus a 20% handling fee. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping.