FAQs

Everything you need to know about NeoBest! From choosing the right mattress to delivery, usage, and warranty.

📍 About the Brand

We are based in Bangalore and operate as an online-first mattress brand.
Currently, NeoBest is an online-only brand.
All orders are currently shipped from our warehouses in Bangalore. We’re expanding to more cities soon for faster delivery.
Yes, we are direct manufacturers, ensuring better quality control and value for money.

📦 Packaging & Setup

Your mattress is delivered in a compact, easy-to-handle package.
We compress, double-fold, and roll-pack the mattress for safe and convenient delivery.
Once opened, the mattress automatically expands to its full size.
It usually expands within a few hours, but we recommend waiting up to 24 hours for full expansion.
No installation is needed, just unbox, unroll, and let it expand.

🚚 Delivery

Yes, we offer pan-India delivery.
Yes, delivery is completely free
Typically between 3 - 10 days, depending on your location.

🛏️ Usage & Comfort

Yes, it can be used on both the floor and bed frames, as long as the surface is flat and even.
Yes, but for best comfort, allow a few hours (up to 24 hours for full expansion).
No, our mattresses do not have any strong or unpleasant smell.

🛡️ Returns, Replacement 

No, we do not offer a trial period
Returns are only applicable in specific cases:
If the product is damaged before delivery If there is extreme sagging or sinking due to manufacturing issues
Yes, replacements are provided under the same conditions (damage or manufacturing defects).

🛡️ Warranty Registration

You can register your warranty in a few simple steps:
Visit our warranty registration page on our website.
Enter your order details (Order ID / Phone Number)
Upload your invoice or proof of purchase Submit the form, your warranty will be activated
We recommend registering your warranty within 7–15 days of delivery to ensure smooth claim processing later.
Your purchase is still recorded with us, but registering helps us verify and process any future claims faster.
You’ll receive a confirmation via email once your warranty is successfully registered.
Name Phone number Order ID Product details Invoice
We offer a 7–10 year warranty, depending on the model.
It covers manufacturing defects such as unnatural sagging or structural issues.

🛏️ Product & Features

No, our high-density foam is designed to maintain shape and prevent sagging.
Yes, the breathable fabric helps reduce heat build-up and keeps the mattress comfortable.
Yes, especially our firm and dual-comfort options which provide proper spinal support.

📏 Sizes & Customization

We offer all standard sizes: Single, Double, Queen, and King.
Yes, we can make mattresses tailored to your exact bed dimensions.
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